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Store Policies
Placing an Order from our Website:
Once your order is placed, it is reviewed before the next business day, ensuring accuracy and availability. We make every effort to process and ship within 72 hours. Occasionally, we will need to pull in additional stock from our suppliers, and such orders may take up to 10 business days to fill.
We ship to all countries worldwide. Rush orders are available for an additional shipping charge, calculated at actual cost for shipping address.
We will place your order on hold if any item on the order is temporarily out of stock, or if we have any problems at all with your payment. We will notify you as soon as possible if this situation arises. We will do our best to notify you if a supplier is backordered on an item on your order. Upon your approval, we may ship you the in stock items.
We do ask, if you receive an email from us about a problem with your order or an issue with your credit card, that you respond to us as quickly as possible. We like to resolve issues and get answers to our questions as quickly as possible, so we may get your order on its way to you. If you do not provide accurate contact information, and we do not hear back from you after 2 attempts, your order will be cancelled.
If you need to request a change to your order, please call us at (540) 432-3029 or email us at service@yarnmountain.com as quickly as possible. Please have your order number and order date available. We will make every effort to make the change before the order processes. However, because we process orders as quickly as possible, we cannot guarantee that your change can be made before the item is shipped. In that case, the item may be returned, and then credited back to you.
Virginia Residents Only: Your purchase is subject to a 5% Sales tax. Merchandise cannot be shipped to a Virginia address until Sales Tax has been paid.
Payment may be made by Paypal, Major Credit Card, or USPS Money Order. Please notify us at service@yarnmountain.com if you are mailing a money order so that the item is held for you. The item will be shipped once the money order is received.
Returns
Your complete satisfaction is important to us. We work hard to ensure we process your order as quickly and accurately as possible. If you are not completely satisfied, please let us know what we can do to fix the situation. Call us at (540) 432-3029 or you can email us at service@yarnmountain.com Please contact us before making a return. Yarn Mountain will issue an RTV # (Return to Vendor Number) to you. We will not be able to receive nor process any returns without this number. If you have any questions regarding this procedure, please contact us at: service@yarnmountain.com
Every order arrives with an itemized packing slip/invoice. Unused yarn, in its original packaging and condition, can be returned within 30 days of purchase. We do not accept returns on patterns, needles or books unless they have been damaged in shipment. (Please include a description of the damage with your return.) We also do not accept returns on sale merchandise, unless damaged in shipment.
After you receive your RTV#, simply pack your return with a copy of the original sales receipt or packing slip properly filled out and ship to our address below. We prefer that you ship via UPS or FedEx and that the package be insured for the purchase price. Shipping costs for non-defective, non-damaged returned merchandise are your responsibility and are not covered by Yarn Mountain. Please return to:
Yarn Mountain
25 E Water ST
Harrisonburg, VA 22801
Refunds are administered in the same method of payment as the original order.
We Respect Your Privacy
We appreciate your business and value our customers above all else. We will respect your privacy and protect the security of your personal information. WE DO NOT SHARE THIS with third parties. We do not exchange, sell, or loan personal information, such as e-mail or standard mailing addresses, phone numbers, etc., to any other company or organization under any circumstances. We restrict access to your private information to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard all Private Information.
If you have any questions or feedback regarding our privacy policy, please contact us:
Yarn Mountain
25 E Water ST
Harrisonburg, VA 22840
Ring: 540-432-3029, Mon-Sat 10am-6pm EST
Email: service@yarnmountain.com
Personally Identifiable Information (PII)
We collect personally identifiable information (PII) that may include name, address, telephone number, email address, and credit card information. We maintain the data that you provide us, along with a record of your purchases, in a secure database. WE DO NOT SHARE THIS PRIVATE INFORMATION with third parties. We restrict access to your private information to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard all private information. Transactions that require some or all of this information include:
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Placing an order on www.yarnmountain.com
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Providing your email to receive special offers and information
Non-Identifiable Information (Cookies)
We may set and access cookies on your computer. A cookie is a small amount of data that we send to your browser from our web server, and store on your computer's hard drive. We use cookies to track usage on our website. We gather this information on an anonymous basis, and analyze it at an aggregate level only. This allows us to identify opportunities to improve the usability of our site and better meet your online shopping needs. We also use temporary session cookies to track your progress through the purchase process. This allows us to keep track of items in your shopping cart. These session cookies only exist for the duration of your browser session. If you set your browser to refuse cookies, please call us at 540-268-0123, Tue-Sat, 10am-6pm EST to place your order over the phone. Specifically, the data we collect allows us to:
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Process and track your order, provide you with order status
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Identify your preferences, customize communications and offers
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Improve your online shopping experience, improve our customer service
Security
yarnmountain.com uses 128-bit encryption to create a safe online shopping environment. We protect the security of your credit card information and other critical information by using Secure Sockets Layer (SSL) technology. SSL encrypts your data to prevent its decoding by anyone except Massanutten Hookery. We do not share this private information other than our credit card processing partner. We restrict access to your private information to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard all Private Information.
Third Party Links
From time to time, yarnmountain.com may contain links to other relevant websites. Please be advised that this privacy does not pertain to any website other than yarnmountain.com. If you have any questions regarding a particular website, please review that site’s privacy policy.
We Welcome Your Feedback
We are always looking for ways to improve our service and enhance your experience. If you have any suggestions for improving our privacy policy, we invite you to email us at service@yarnmountain.com Because we actively solicit feedback from our customers, we may occasionally make modifications to our privacy policy. We will post these changes to our website promptly, and encourage you to review our privacy policy periodically.
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